Contact centers play a crucial role in delivering exceptional customer experiences. But the industry is facing unprecedented challenges due to the global pandemic. Across industries, organizations saw dramatic spikes in call volumes that put their contact center agents and managers under increasing pressure. Leading organizations are leveraging Conversational AI thanks to its ability to enable seamless conversations between humans and machines
In fact, research by Gartner found 70% of customer interactions will involve emerging technologies such as machine learning (ML) applications, chatbots and mobile messaging, up from 15% in 2018. And Servion Global Solutions says by 2025, as many as 95 percent of all customer interactions will be through channels supported by artificial intelligence (AI) technology.
So how do we get there? Industry experts say Conversational AI is the future.
We look forward to hearing your thoughts and providing you with the right discussions to keep you on course, every course.
Optimizing Conversational AI;
Elevating the Customer/Employee Experience;
Automation of the Future.
18:30 – 19:00 Arrivals, welcome drinks, and networking
19:00 – 19:30 Event welcome and introductions
19:30 – 21:00 Table discussions and three-course dinner
21:00 – 21:30 Event Wrap Up