Location : Skylark NYC

In retail, banking, and beyond, every customer touchpoint is a choice: will it feel like a transaction, or will it feel like a relationship?

The truth is, customers don’t remember every notification, login, or chat interaction — but they never forget the experiences that made them feel heard, understood, and valued. In today’s competitive market, customer experience is no longer a “nice-to-have” — it’s the single most powerful driver of loyalty and growth.

On 4th September, join an exclusive group of senior CX, digital transformation, and customer engagement leaders for an intimate rooftop dinner at The Skylark, overlooking the NYC skyline. Together, we’ll explore how to design moments that matter — experiences that blend digital innovation with the irreplaceable human touch.

Topics on the table:

✨ Designing seamless, connected experiences across channels — from mobile to branch to call center
✨ Turning complex customer journeys into effortless, engaging interactions
✨ How leading organizations are using conversational channels to deepen relationships
✨ Measuring the ROI of emotional connection in a digital-first strategy
✨ Real-world lessons in breaking down silos between marketing, service, and technology teams

Enjoy incredible views, fine dining, and unfiltered peer discussion with senior decision-makers shaping the future of customer engagement in the digital economy.